FAQs
FAQ's
Q: How long does it take to receive my wig?
A: Our shipping timeline includes three stages: fulfillment, processing, and shipping.
Orders typically take 5–10 days to arrive.
For a full breakdown, please see our Shipping Policy.
Q: What type of hair do you sell?
A: We source premium hair from regions throughout Northwest and Southeast Asia, including well-known areas such as Cambodia and Burma.
Our vendor personally travels to select cities to handpick high-quality hair, ensuring consistency and excellence in every wig we offer.
Q: How long do your wigs last?
A: With proper care, our custom wigs can last 2 to 5 years.
Longevity depends on how frequently the wig is worn and how well it is maintained.
Q: Can your natural-colored wigs be colored or bleached?
A: Yes! All of our wigs are made from high-quality human hair and can be safely bleached, dyed, or toned. They take color exceptionally well.
Q: How do I care for my wig?
A: Proper care will extend the lifespan and beauty of your unit. Here are our recommendations:
Storage & Daily Care
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Most of our wigs are glueless. For best results, remove your wig at night and store it on a mannequin head.
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If your wig is not glueless — or you prefer to sleep in it — wrap it with a satin bonnet or scarf to reduce friction and preserve moisture.
Proper Storage
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Store your wig on a mannequin head or in a satin bag when not in use.
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If you don’t have a satin bag, use any clean, dry, dust-free container.
Washing & Products
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Wash your wig every 1–2 weeks, depending on wear.
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Use gentle, sulfate-free and paraben-free shampoos.
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Parabens can dry out the hair and damage the cuticle.
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Sulfates strip natural oils and proteins.
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Look for shampoos containing proteins, amino acids, and keratin to maintain softness and strength.
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Recommended brands: Ion, Garnier Fructis, and Herbal Essences.
Q: How can I keep my colored wigs vibrant?
A: Color longevity depends on how often the wig is worn and how much sun exposure it receives.
To keep your color vibrant longer, we recommend:
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Using color-safe shampoos
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Applying color sealers or protective treatments
Ion offers both a strong color-defense shampoo and an effective color sealer.
Q: Do you offer payment plans?
A: Yes! We offer installment options through Shop Pay at checkout.
Customers can split purchases into four interest-free payments.
Q: Do you have a physical store?
A: We are currently an online-based business.
For a more personal look into our brand, visit our social media pages where you’ll find:
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Latest wigs